Privacy Policy

Welcome to District Run. By accessing our website www.district.run, any booking services, or making a payment, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

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1. Services

District Run provides professional moving, hauling, and cleaning services in Washington, DC and surrounding areas. All services are subject to availability and confirmation.

We reserve the right to refuse, cancel, or discontinue service at our discretion for safety, legal, or operational reasons.

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2. Booking & Estimates

• Estimates may be provided online, by phone, or in writing.

• All estimates are non-binding unless explicitly stated otherwise in writing.

• Final pricing may vary based on actual labor time, materials, distance, access conditions, stairs, elevators, item volume, weight, or additional services requested.

• Customers are responsible for providing accurate and complete information when requesting a quote.

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3. Payments

• Payment terms will be disclosed at the time of booking.

• We accept payments through secure third-party payment processors.

• Full payment may be required before, during, or immediately after service completion.

• Failure to submit payment may result in service suspension, cancellation, late fees, or collection actions.

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4. Cancellations & Rescheduling

• Cancellations or rescheduling requests must be made within the timeframe specified at booking.

• Late cancellations or no-shows may be subject to a cancellation fee.

• Deposits, if required, may be non-refundable.

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5. Customer Responsibilities

Customers agree to:

• Provide safe, legal, and unobstructed access to service locations

• Secure pets, valuables, cash, jewelry, fragile items, and restricted items

• Disclose heavy, oversized, fragile, or high-value items in advance

• Ensure utilities (water, electricity) are available for cleaning services

• Comply with building rules, parking restrictions, and permits

District Run is not responsible for delays, damages, or additional costs resulting from inaccurate or incomplete information.

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6. Moving Services – Damage Claims Policy

District Run takes reasonable care in performing moving services; however, damage may occasionally occur.

a. Filing a Claim

To be eligible for consideration, customers must:

• Notify District Run within 24 hours of service completion

• Submit the claim in writing via email

• Include photos, a description of the item, and proof of value (receipt or estimate if available)

Claims submitted after 24 hours may be denied.

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b. Items Not Covered

Unless otherwise agreed in writing, District Run is not responsible for damage to:

• Items packed by the customer

• Pre-existing damage

• Fragile, antique, or high-value items not disclosed in advance

• Electronics or mechanical items that malfunction without visible external damage

• Items damaged due to structural conditions (tight spaces, weak flooring, narrow staircases, elevators, or building limitations)

• Particle board, pressboard, or items made with low-durability materials

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c. Valuation & Liability Coverage (Insurance Alignment)

District Run maintains general liability insurance as required by law. General liability insurance does not provide full replacement coverage for customer property.

Unless additional coverage is purchased in writing:

• All items are moved under Released Value Protection

• Liability is limited to $0.60 per pound per damaged item

• This coverage does not equal the item’s full market or replacement value

Example: A 50-pound item has a maximum claim value of $30.

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d. Full Value Protection (If Offered)

If Full Value Protection is offered, it must be:

• Requested before service begins

• Confirmed in writing

• Subject to an additional fee

Under Full Value Protection, District Run may repair the item, replace it with a comparable item, or offer a cash settlement at its discretion.

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e. Claims Resolution

• Claims will be reviewed within a reasonable timeframe

• District Run reserves the right to inspect damaged items

• Approved claims may be settled by repair, replacement, or monetary compensation

• Compensation will not exceed the amount paid for the service, unless required by law

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7. Cleaning Services – Damage & Quality Policy

• Cleaning results vary based on surface condition, wear, and staining

• We do not guarantee removal of permanent stains, mold, or damage

• Customers must report damage or concerns within 24 hours of service completion

• District Run is not responsible for damage caused by:

• Normal wear and tear

• Improper installation

• Pre-existing defects

• Manufacturer defects

Liability for cleaning services is limited to the cost of the affected service.

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8. Limitation of Liability

To the fullest extent permitted by law:

• District Run’s total liability is limited to the lesser of:

• The valuation amount under applicable coverage, or

• The total amount paid for the service

• We are not liable for indirect, incidental, or consequential damages, including loss of use, loss of profits, or emotional distress.

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9. Insurance Disclosure

District Run maintains business insurance in accordance with District of Columbia regulations. Customers acknowledge that:

• Insurance coverage has limits

• Not all damage is insurable

• Additional valuation or coverage may be required for high-value items

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10. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to systems or data

• Copy, distribute, or exploit website content without permission

All content on www.district.run is owned by or licensed to District Run.

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11. Privacy

Your use of our services is governed by our Privacy Policy, which explains how personal information is collected and used.

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12. Force Majeure

District Run is not liable for delays or failure to perform due to events beyond our control, including weather, traffic, accidents, natural disasters, labor issues, or government actions.

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13. Governing Law

These Terms and Conditions are governed by the laws of the District of Columbia, without regard to conflict-of-law principles.

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14. Changes to These Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.